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Go To KAMU Passport Site To Sign In and Watch

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KAMU Passport Q&A

Questions?

If you need help activating or logging into you KAMU Passport account, check out these FAQs, and find out how to stream your favorite KAMU and PBS shows anytime on any device offered through our newest member benefit, KAMU Passport.


Have you watched KAMU Passport videos before?

If so, please sign in at the KAMU Passport site to start streaming.


Heard about KAMU Passport?

It’s our newest member benefit, enabling you to watch many of your favorite PBS shows whenever and wherever you want. You can catch up on a single episode or binge-watch full seasons anytime and anywhere, including online and through your preferred streaming device.

View entire seasons of selected Masterpiece dramas and other popular PBS shows even before the episodes air on TV, as well as PBS favorites including Downton Abbey, Poldark, and Victoria, and popular local programs such as Veterans of the Valley, The Bookmark, and My Kind of Art.

KAMU Passport is a member benefit of being a donor to KAMU that provides you with extended on-demand access to a vast library of quality public television programs on your television through your streaming device or any of your mobile devices. Featuring both PBS and select local programming, KAMU Passport allows you to watch even more episodes of many of your favorite shows, including full seasons of many current and past series.


Does KAMU Passport cost anything?

Become a member of KAMU with an annual gift of $60 or more, or an ongoing monthly gift of $5 or more, and you’ll receive access to KAMU Passport as our thanks for your support. Just donate and watch.


How and Where do I become a KAMU Member?

Simply donate here.


If I already contribute to KAMU, am I eligible to view KAMU Passport content?

Current members who donate $60 or more annually and have an active email address on file with the station will have received an email from PBS and KAMU inviting you to begin the activation process (remember to check your SPAM folders). If you did not receive the email or may have deleted it by accident, please contact KAMU’s Membership Department at membership@kamu.tamu.edu or (979) 845-5611.

If you’re a current member and you do not have an active email address on file with us (for instance, you’ve previously donated via phone or mail), please contact us at membership@kamu.tamu.edu or (979) 845-5611 to provide an email address and begin the activation process.


I believe my membership should qualify me for KAMU Passport, but my account is “Not Found” in the PBS Member Lookup. Why?

There are a couple reasons that could explain why your membership account cannot be not found:

  1. You made your donation through the mail or over the phone, and we do not have an email address on file to create your account.
    Please email us at membership@kamu.tamu.edu or (979) 845-5611 to have an activation code sent to you. We’ll need a valid email address to get it to you.
  2. Is your KAMU membership is linked to an old or different email address?
    If you use multiple email addresses, try logging in again with an alternative email address in your rotation. If that does not work, please email membership@kamu.tamu.edu or (979) 845-5611 for additional support.

I just made a donation that qualifies me for accessing KAMU Passport. How do I get my activation code?

If you gave your donation through the online donations page, you will receive an email message from PBS at the email address you entered when making your donation. Remember to check your spam folder if you cannot find the activation email in your inbox. You can also check your activation status by visiting PBS Member Lookup and entering the email address used when making your donation.
If you gave your donation through the mail or over the phone , it may take a few days for your gift to be entered into our database and your activation code to be assigned. Please email us at membership@kamu.tamu.edu or call us at (979) 845-5611 and we’ll make sure you get your activation code as soon as possible.


Need to activate your Passport account?

If a newcomer to watching content via KAMU Passport, look for an email with your activation code. Then, follow the instructions and enter the activation code by clicking “activate now.” Remember to check your spam folder if you cannot find the activation email in your inbox.


Where can I enter my activation code to access KAMU Passport?

You can activate your KAMU Passport member benefit yourself by entering your activation code at pbs.org/passport.


How do I know if my KAMU Passport membership has been activated?

To confirm that you have activated your Passport account, go to PBS.org, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any videos bearing that same blue and white compass rose symbol are videos available to Passport members.

You can also check your activation status by visiting PBS Member Lookup entering the email address used with making your donation.


I click the activation link and see a message saying I’m already activated. What do I do now?

If you have already activated your account, DO NOT click the activation link again. Simply click “Sign In” in the upper left corner on the KAMU Passport site and begin browsing Passport content. Please note, when you sign in you must use the same email address you used when you donated, in order to access KAMU Passport.


How do I sign in to KAMU Passport?

We recommend visiting the KAMU Passport site and clicking on the “Sign In” option in the top left corner. If this is your first time visiting the site, you may be prompted by a window asking you to choose KAMU as your local station. Once you’ve signed in, you will see a small blue-and-white icon by your name in the upper left portion of the screen. Videos bearing this icon are available only to loyal members such as yourself.


I am trying to watch a Passport video online while logged in to PBS.org, but the screen keeps saying I am not a KAMU Passport member. Why is this happening?

It is possible your PBS account is not connected to your login for KAMU Passport – this can happen due to a variety of reasons:

  1. You have not completed the activation process. Please check your inbox for an email from PBS and KAMU with your activation code and instructions. Remember to check your SPAM folder.
  2. Your KAMU membership is linked to an old or different email address. This is common for donors who had an existing PBS account before making an additional gift (using a different email address) to qualify for KAMU Passport. If you’re not sure which email is linked to your KAMU Passport account, please contact us at membership@kamu.tamu.edu or (979) 845-5611 .
  3. Upon first activating KAMU Passport, you may have opted to sign-in to KAMU Passport using your Google account or Facebook account (instead of a PBS account). If you do not remember which option you chose, you can try each of them without doing harm to your accounts.


I’ve logged into my KAMU Passport account online, but the Passport video screen still says I need to log in or become a member. How do I get out of this loop?

Unfortunately, this is a common problem that PBS Support is working diligently to fix. In the meantime, we suggest you close out of the browser completely, go back to the KAMU Passport site and try viewing the video again. If that doesn’t work, then try logging out before exiting the browser again. Then go back into the site, sign in first, and find the video you wish to watch. We’ve seen success with both of these methods. Sometimes, it could also be a matter of clearing out your browser’s cache before logging in and viewing the Passport video.


I have forgotten my password. What can I do?

If you do not remember your password, you can reset your password here and follow the instructions on the screen. You’ll get an email with the subject “Reset Your PBS Password” with a link inside to create a new password. Clicking the link will take you to the screen where you’ll need to enter your new password twice, then click on “Reset”.


I’ve updated my login information, but I keep being redirected to my PBS profile page. How can I get out of this loop?

If you find yourself in a loop after updating log in information, logout and exit the browser completely. Then go back into our site and sign in.


Activation Code Questions? Contact the KAMU Membership Department or PBS Support.

If you need assistance with resending your activation code, and/or confirming or setting up the email address linked to your KAMU Passport account, we can help at our KAMU Membership Department. You can reach us at membership@kamu.tamu.edu or (979) 845-5611 (Monday through Friday, from 9 a.m. to 5 p.m. CT). If you seek additional technical support, we kindly ask you to reach out to PBS, as they have access to additional technical resources. Check out their extended FAQs, submit an online support request, or call PBS Support at (855) 338-2102 (Monday through Friday, from 10 a.m. to 11 p.m. CT).


If I do not have KAMU Passport, will I still be able to watch programs on PBS.org and KAMU.TAMU.edu free?

Yes. Free programming has NOT gone away! Many of our programs are available free on various digital platforms including PBS.org, PBS mobile applications, and the PBS channels on Roku, AppleTV, and other streaming services. In addition, as always, PBS and KAMU programs continue to be broadcast to the public, free, over the air. All broadcast content will remain available to watch free online and on mobile platforms for at least two weeks after airing and, in some cases, longer. After that, these programs will become exclusively available through KAMU Passport.


What kind of content can I expect to find on KAMU Passport?

Our Passport library is constantly evolving as more series and episodes are added. Notable titles include select Masterpiece series such as Downton Abbey, Sherlock, Poldark, and Victoria, along with other favorites such as NOVA, Nature, This Old House, The Great British Baking Show, and many more.

KAMU Passport also includes popular local programs such as Veterans of the Valley, The Bookmark, and My Kind of Art.

Due to streaming rights, we are unable to provide a full list of available KAMU Passport content. However, you can check out which PBS shows are currently being featured on KAMU Passport by visiting PBS.org/passport/videos.


How can I tell which videos are KAMU Passport videos?

Passport videos are designated by a blue “compass rose” icon.


Why can’t I find my favorite PBS shows in KAMU Passport?

Hundreds of hours of PBS programming are available across multiple genres including drama, science, history, natural history, and the arts via KAMU Passport. This library of content will continue to grow over time – so please keep checking back!


Why can’t I find more full episodes?

Availability of certain videos online are always subject to change due to streaming rights. Our KAMU Passport site site and mobile apps continue to offer access to hundreds of hours of recently broadcast programming, as well as past episodes of popular series, and news, public affairs and independent film series such as Frontline, PBS Newshour, Independent Lens, and POV.

Numerous complete episodes of shows such as Victoria and Unforgotten are available for free streaming for two weeks after original television broadcast. For instance, when Unforgotten airs on television on Sunday night, it is available for free streaming on Monday and for two weeks after. After the two-week period is up, the free streaming rights for the episode will have expired.


What about PBSKids content?

While PBSKids shows are not available on KAMU Passport at this time, PBS may include PBSKids programming in the future. Until then, you can watch and download the free PBSKids Video App.


Is KAMU Passport available outside the U.S.?

All PBS streaming video – including KAMU Passport – is available only within the United States due to PBS streaming rights.


Can I view KAMU Passport content on my TV or computer?

Yes. KAMU Passport is available via the PBS Video apps for iOS, Android, Apple TV, Roku, and other streaming devices. KAMU Passport also offers online video streaming, and is accessible from the KAMU Passport site on your computer, smartphone, or tablet.


How can I view KAMU Passport content?

KAMU Passport can be accessed through the following websites, platforms, and devices:

*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.

Update your Browser Here:


How do I stream KAMU Passport content on my AppleTV, Roku, or other streaming device?

First, you’ll need to activate your KAMU Passport account online. Once your account has been activated, please follow the step-by-step guide provided by PBS Support on the main guide page or click the links below for specific guide pages:


*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.


How do I cancel my KAMU Passport benefit?

If you are a sustaining KAMU member donating monthly, you can cancel your membership by contacting the KAMU Membership Department at membership@kamu.tamu.edu or (979) 845-5611 .